Refund Policy

Last updated: November 2, 2025

Refund Policy – CalmRider™

This Refund Policy explains when and how refunds are (and are not) issued for purchases made from CalmRider™ (“we”, “us”, “our”).

By purchasing any of our digital products, you agree to the terms below.

1. Digital Product Nature

All CalmRider™ products are digital and delivered electronically.

Examples include (but are not limited to):

• CALM & CONTROL™: 14-Day Groundwork Protocol

• Daily action sheets and printable checklists

• Body language / stress signal reference sheets

• Barn safety cards and emergency response cards

• Confidence and handling support materials

• Progress trackers and log sheets

• Any bonus printables or add-on packs

No physical product is shipped.

Because access is delivered immediately after payment, you receive full value instantly.

For this reason: all sales are generally final.

2. When Refunds MAY Be Considered

We may offer a refund in the following limited situations:

2.1. Technical Access Issue

You completed payment, but:

• You did not receive your download link or access email,

  AND

• Our support team is unable to provide manual access to your purchase.

In this case:

You must contact us at calmrider@outlook.it within 7 days of purchase using the same email address used at checkout.

If we verify the transaction and cannot restore access, we may process a refund.

2.2. Corrupted / Unusable File

You received the files, but they are technically unusable (e.g. the PDF will not open, pages are broken, etc.).

We will first attempt to re-send a working version.

If we cannot deliver a working version of the product you purchased, we may process a refund.

3. Situations That Do NOT Qualify for a Refund

We do not issue refunds in the following cases:

• “I changed my mind.”

• “I don’t need it anymore.”

• “I thought it included 1:1 coaching / personal feedback.”

• “I thought this was a physical product.”

• “I don’t agree with the training style.”

• “I didn’t have time to use it.”

• “My horse is different / more difficult than expected.”

• “I already knew some of this information.”

• “I didn’t get instant results.”

Why: our products are educational safety resources. We cannot control how, when, or whether you apply them. We also cannot guarantee behavioral outcomes for any individual horse.

4. Safety & Confidence Language / “Calm Guarantee”

If our sales page or checkout page mentions a “calm guarantee,” “risk-free,” “feel safer on the ground,” or similar wording, this does not mean “automatic refund for any reason.”

It means:

• We are confident in the clarity and practicality of our material,

• We encourage you to try it and print it,

• And we will work with you if you experience technical delivery issues.

It does not override the rules in Sections 2 and 3 above.

5. How to Request Support or a Refund Review

If you believe you qualify under Section 2, you must:

• Email calmrider@outlook.it within 7 days of purchase

• Use the SAME email you used at checkout

• Include:

  • Full name

  • Date of purchase

  • Product purchased

  • Payment method (Stripe / PayPal, etc.)

  • Description of the issue (e.g. “Download link never arrived” / “File is corrupted”)

We use that information to locate your order and verify eligibility.

If you contact us after 7 days, we consider the delivery successful.

6. Chargebacks and Unauthorized Disputes

We take fraud and abuse seriously.

• Filing a payment dispute (“chargeback”) with your bank or PayPal after receiving the product, without first contacting us at calmrider@outlook.it, may result in permanent loss of access to current and future CalmRider™ products.

• We will provide proof of delivery (download logs, email timestamps, IP/device access records) to the payment processor or card issuer when responding to disputes.

We are always willing to help resolve access issues directly via support. Please email us first.

7. Duplicate Purchases

If you accidentally purchased the same product twice using the same email address within 24 hours:

• Contact calmrider@outlook.it and include both receipts.

• After verifying duplication, we may refund the second charge.

This applies only to exact duplicate purchases of the same product.

It does not apply to different offers or upgrades/upsells.

8. Product Changes and Updates

From time to time, we may update, revise, expand, or improve the material in our products (for example: updated safety language, new checklists, clearer diagrams/position notes, etc.).

Purchasing a product does not entitle you to every future update indefinitely unless explicitly stated in the offer at checkout (for example, “lifetime access” or “lifetime updates included”).

If lifetime access or lifetime updates were included in your specific offer, you will retain those rights as described at purchase. Otherwise, access is provided “as sold” at the time of purchase.

This is not grounds for a refund request.

9. Professional Responsibility and Risk

CalmRider™ cannot guarantee safety outcomes or behavioral changes in your horse.

We do not promise that you will never be pulled, crowded, or scared again.

Our materials are educational only.

By purchasing, you acknowledge that:

• You are responsible for your own decisions around horses,

• You will stop if you feel unsafe,

• You will get in-person professional help if needed.

This acknowledgement is part of the purchase agreement and is not a basis for refund.

10. Policy Updates

We may update this Refund Policy from time to time to reflect:

• New legal requirements

• Changes in payment processors

• Changes in product delivery methods

• Anti-piracy and anti-fraud measures

The “Last updated” date at the top of this page indicates the most recent version.

Your continued purchase or use of CalmRider™ digital products after any update means you accept the updated policy.

11. Contact

For access issues, duplicate charges, or refund eligibility questions, contact:

calmrider@outlook.it

Email support is not an emergency service and cannot provide in-person training, medical/veterinary advice, or safety supervision.

© 2025 CalmRider™ — All Rights Reserved.